Last updated: November 7, 2026
These Terms of Service ("Terms") govern your use of all products and services operated by UAV Operations Systems, LLC ("AYNA," "we," "us," or "our"), including but not limited to: uavopsys.com, ayna.com, skyrelay.us, uavcrew.ai, aynasite.com, and all associated subdomains, applications, and services we operate (collectively, the "Services"). By creating an account or using any of the Services, you agree to these Terms.
AYNA is a drone operations management platform with AI agents that help Part 107 pilots manage compliance, maintenance, scheduling, records, revenue, and flight operations.
AYNA is an operational tool, not a substitute for professional judgment. AI agents organize information, surface recommendations, and track compliance requirements, but the pilot-in-command is always responsible for all flight decisions, regulatory compliance, and safety determinations. AYNA does not provide legal, regulatory, or aviation safety advice.
The Services include AI-powered crew agents (CONCORD, TUCKER, MERIDIAN, and STERLING) that generate recommendations based on the data available to them. These recommendations are informational only, may contain errors, and do not constitute professional, legal, regulatory, or aviation safety advice. You are solely responsible for evaluating and acting upon any AI-generated recommendation. AI agents do not make decisions for you — they present information for your review.
Notification and reminder features — including but not limited to certification expiration alerts, maintenance due dates, compliance flags, and scheduling reminders — are provided as a convenience only. You acknowledge that these features do not relieve you of your independent obligation to monitor and maintain current certifications, registrations, and compliance with all applicable regulations. We do not guarantee the delivery, accuracy, or timeliness of any notification.
Compliance assessments, readiness checks, and AI recommendations are based on information you provide and publicly available data. AYNA does not independently verify user-supplied data. A passing compliance status, a "no issues detected" result, or any similar indication does not constitute certification, legal advice, or a guarantee that you are in full compliance with applicable law. You are responsible for the accuracy of the data you enter.
The Services may reference FAA regulations, airspace data, NOTAM information, and other regulatory requirements. This information reflects regulations as understood at the time of last update. Regulatory requirements may change without notice. We do not guarantee real-time accuracy of regulatory information and are not responsible for changes in law or regulation that render compliance assessments, checklists, or other platform features outdated. You are responsible for independently verifying current regulatory requirements.
AYNA uses third-party AI platforms to power its crew agents. We commit to the following:
AYNA One is $10 per purchased pilot seat per month with a one-seat minimum, as described on our pricing page. New subscriptions include a 14-day free trial. Prices are subject to change with 30 days' notice. Only promotions explicitly approved for AYNA One apply.
AYNA One includes 25 GB of storage per purchased seat, pooled across your organization. This is storage capacity, not a monthly transfer allowance. Existing data remains readable if usage exceeds the quota; new uploads may be blocked until usage is reduced or additional seats are purchased. We do not sell automatic storage overage.
For each organization in each UTC calendar month, AYNA charges 5% of the first $1,000 of gross successful customer-payment volume, 3% of the next $4,000, and 1% above $5,000. The 1% band is permanent. Gross band position is determined before refunds, and a payment crossing a boundary is split across bands. AYNA's percentage applies to estimated net after Stripe processing; Stripe processing remains separate. The calculated fixed amount is deducted from the organization's payment proceeds as Stripe's application_fee_amount, not added to the customer's receipt.
Refunds are handled on a case-by-case basis. Contact [email protected] for refund requests. A refund does not reopen band volume, rerate other payments, or rewrite the original AYNA fee record. We aim to be fair — if you're unhappy in your first 30 days, let us know.
You retain all rights to the data you enter into AYNA, including but not limited to: flight logs, maintenance records, client information, certifications, storefront content, and all other operational data. We do not claim ownership of your data.
You grant us a limited license to use, store, and process your data solely for the purpose of providing the AYNA platform to you. This license ends when you delete your account.
We may aggregate, anonymize, or de-identify data generated through your use of the platform. Once data has been de-identified so that it cannot reasonably identify you or any individual, it is no longer considered your personal data. We may use such aggregated data without restriction for purposes including but not limited to: platform improvement, feature development, safety research, operational analytics, and industry insights.
Content you publish on your storefront (service descriptions, portfolio, certifications) is publicly visible. You are responsible for ensuring your storefront content is accurate and does not infringe third-party rights.
If you connect your own domain to your storefront, you must own or control it and keep its DNS records in place. You remain responsible for the domain and its registration. We may stop serving your storefront on that domain if its records change, your storefront is unpublished, or your account ends; your storefront stays available at its aynasite.com address while it is published.
You agree not to:
The Drone Builder tool at build.ayna.com is provided free of charge. Build specifications and performance calculations are based on publicly available data (including UIUC propulsion databases) and are provided for informational purposes only. You are responsible for validating all build specifications before construction or flight.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, AYNA AND UAV OPERATIONS SYSTEMS, LLC, INCLUDING ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AND AFFILIATES, SHALL NOT BE LIABLE FOR:
AYNA is an operational management tool. Under 14 CFR 107.19, the remote pilot-in-command is directly responsible for and is the final authority as to the operation of the small unmanned aircraft system. No software, AI agent, compliance check, or notification provided by the Services can transfer, reduce, or assume this responsibility. You acknowledge and agree that the pilot-in-command bears full responsibility for all flight operations, go/no-go decisions, regulatory compliance, and safety determinations.
THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND ANY WARRANTIES ARISING FROM COURSE OF DEALING OR USAGE OF TRADE.
WITHOUT LIMITING THE FOREGOING, WE MAKE NO WARRANTY THAT:
We do not guarantee continuous, uninterrupted access to the Services. The Services may be temporarily unavailable due to maintenance, updates, system failures, third-party service outages, internet connectivity issues, force majeure events (including natural disasters, pandemics, government actions, or other events beyond our reasonable control), or other circumstances. You acknowledge that the Services may be unavailable at critical times, including before or during flight operations, and that you must maintain independent processes for compliance, pre-flight checks, and operational readiness that do not depend on the availability of the Services.
You agree to indemnify, defend, and hold harmless UAV Operations Systems, LLC and its officers, directors, employees, agents, and affiliates from and against any and all claims, demands, suits, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising from or related to:
This indemnification obligation survives the termination of your account and these Terms.
If you stop paying for your subscription, your organization's account is suspended. If you cancel your subscription, your account is suspended when your paid period ends. While an account is suspended, access is blocked, but we keep the account and all its data intact and unchanged.
We keep a suspended account and all its data for 12 months, counted from the date of suspension. At any time during those 12 months, you can contact support or re-enable your subscription to restore access and keep your account and data active.
12 months after the date of suspension, all of the account's and organization's data is permanently deleted, except where legally required to retain.
We may update these Terms from time to time. We will notify you of material changes via email or a notice on the platform at least 30 days before changes take effect. Continued use of the platform after changes constitutes acceptance.
These Terms are governed by the laws of the State of New Hampshire, without regard to its conflict of law provisions. Any disputes shall be resolved in the federal or state courts located in New Hampshire.
For questions about these Terms, contact us at:
Email: [email protected]
Company: UAV Operations Systems, LLC